FAQ

 

  • How will I now when my perfume will be delivered?

You will receive a tracking number shortly after placing your order, you will be able to track the parcel from departure from our warehouse to arrival at your door.

Our courier service ( Aramex or Courier Guy )will contact you at the contact number you have provided in the shipping address (order notes) before delivery and advise you on when you can expect the parcel.

When sending loved ones a gift, you can add to the suspense by facilitating between our courier company and your loved ones.

  • I did not receive my complete order?

If a product is missing from your order please contact us immediately for investigation and possible replacement of your product. You need to report any missing items within 48 hours. All orders are packed under surveillance camera.
Contact us if you have any further questions on everyscentcounts.help@gmail.com a or WhatsApp Support +27 82 478 7685

  •  Which payment forms do you accept?

We accept all major credits cards via Paystack.

Card payments: Credit and debit cards from various networks. 

EFT (Electronic Funds Transfer): Direct bank transfers 

Mobile money: Options like M-Pesa, depending on the country 

USSD: Mobile payment via USSD codes 

Scan to Pay: QR code based payment method Credit Card

  • Is it safe to order and pay on-line with Every Scent Counts?

When your basket is completed and you wish to check out, the system automatic redirect you to a secure server. All communication from this moment is secured with an SSL Secure Socket Layer encryption. This ensures that no one can copy or steal your personal data or credit card details.

  • Do I have to order on-line from the website?

Yes, it is the most secure way for you to order, make sure you give out correct details and make use of the live chat function for help.

  • What happens when a product is out of stock?

We have a constant flow of new products but if a product is in constraint we will inform you with-in 24 hours by email of telephone with expected time of delivery or offer you a full refund.

  • Can I be sure that Every Scent Counts only sells genuine products?

We have more than 4 years of trading experience with authentic designer fragrance. We are partners with global distributors and deal directly with the original Perfume Houses.

  • Can I track my order once payment is done?

Yes, you will receive a tracking number shortly after you have placed your order with all the needed details to track your parcel.

  • What if I give the wrong delivery address?

We ship to the address that you have provided. If you have not corrected the mistake or made us or the courier aware of the mistake the  parcel will get delivered to the address on the waybill.

We do not take responsibility for the incorrect address. Please make sure  that the address provided is correct.

  • What if I never pick up my order?

If you have chosen collection rather than delivery then it is your obligation to pick up your order with 6 months. Goods not been picked up will be given to charity.