Return Policy

EVERY SCENT COUNTS RETURNS POLICY

Every Scent Counts makes every effort to accommodate its users, consumers, and retailers. Our Returns Policy is in strict accordance with the relevant aspects of the Consumer Protection Act of 2008 (CPA) and its regulations as amended.

*RETURNS ACCEPTED*

Returns can only be done within 14 days after the date of purchase. The Act permits returns within the first 6 months in the following circumstances:

- Where goods have been incorrectly supplied.
- Where the goods sold are materially defective.

Every Scent Counts reserves the right to inspect the goods once they have been returned, which inspection may take up to 10 working days, before offering the Consumer recourse on the matter, which may include:

- A full refund where the goods are found to be materially defective due to a manufacturing fault or defective batch of goods.
- A store credit to the value of the goods.
- A replacement of the goods with the same or substantially similar items.

Materially defective excludes minor scratches, dents, marks, or defects that do not affect the usage or enjoyment of the goods. Ordinary wear and tear is specifically excluded.

*COOLING-OFF PERIOD*

Returns shall be processed for goods purchased from Every Scent Counts via the Website or Online Platform within 7 days of purchase, and which fall within the "cooling-off" period in terms of the Consumer Protection Act (CPA). Any such return shall only be accepted if:

- The goods are in their original packaging.
- All tags are still attached.
- The goods are unused.
- The Consumer is able to provide a valid, dated proof of purchase.

*REFUND PROCESSING*

Once the stock has been returned and a refund has been accepted by Every Scent Counts, payment of the refunded amount shall be made into the user or consumer’s account 7 to 14 days from the date of approval of that refund.

*RETURNS NOT ACCEPTED*

Every Scent Counts will not accept returns when:

- The Consumer Protection Act (CPA) specifically excludes 'buyer’s remorse'.
- The goods have been damaged due to ordinary wear and tear or worn out in the ordinary course of use.
- The goods have been purchased from other retailers and not Every Scent Counts.
- The goods fall into one of the following categories:
- Underwear, sleepwear, swimwear, or lingerie.
- Goods that have been personalized or custom-made.
- Goods that have been specifically ordered for the Consumer and are not in ordinary stock.
- Goods that may pose a health or safety hazard if returned or reused.
- Food and drink products.
- Earrings, including studs, piercings, hair pieces, attachments, and other personal body items due to health and safety considerations.
- The goods have been willfully damaged or have been damaged by the gross negligence of the Consumer or Retailer.
- The goods have been damaged by Force Majeure, or an act of God such as inclement weather, natural disaster, power failure, electrical surges, or circumstances outside of Every Scent Counts’ control.

Every Scent Counts reserves the right to hold the Consumer liable for delivery charges in the event of one or more of the above circumstances being the reason for return of the goods.

*EXCHANGES*

Every Scent Counts reserves the right not to process exchanges for any reason whatsoever, subject to sections 55 and 56 of the Consumer Protection Act of 2008, as amended. Should a customer, consumer, or user be unhappy with the color, type, spec, or quality of goods supplied, our team shall process a cash refund or store credit to the customer, which may be used for the purchase of other goods on the website or online platform. Goods that are returned to Every Scent Counts shall be treated as returned items, and a store credit or cash refund shall be processed to the customer thereof.